At MOTHERLOOMS, we respect your privacy and are committed to protecting the personal information you provide when you visit or use our website. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.

By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you create an account, place an order, contact us, or use our website.

This may include:

Personal and Account Information

Name
Email address
Mobile number
Account login information
Other information you provide while communicating with us

Order and Delivery Information

When you place an order, we may collect information required to process and deliver it, including:

Billing and shipping address
Contact details
Products ordered
Order amount and transaction details
Order and purchase history

Payment Information

Payments are processed through authorised third-party payment service providers. Depending on the payment method used, the payment provider may collect and process your payment information.

We do not intend to store complete card information such as your full card number, CVV, or other sensitive payment credentials on our servers.

Communications

If you contact us through our website, email, telephone, WhatsApp, or other available channels, we may retain the information necessary to respond to your enquiry, provide support, or maintain records of the communication.

Website and Device Information

When you use our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Products viewed
Cart and browsing activity
Date and time of access

This information helps us maintain website security, understand website usage, and improve our services.

2. How We Use Your Information

We use the information collected for legitimate business and service-related purposes, including:

Processing and fulfilling your orders
Arranging shipping and delivery
Sending order confirmations and transaction-related communications

We may also use information where necessary to protect our business, customers, website, and legal rights.

3. Marketing Communications

From time to time, we may send information about new collections, offers, products, or other updates that may be relevant to you.

Where consent is required, we will obtain it before sending promotional communications. You may withdraw your consent or opt out of marketing communications at any time.

Please note that opting out of promotional communications will not prevent us from sending essential messages relating to your orders, payments, deliveries, returns, or other transactions.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted service providers where it is necessary to operate our business and provide services to you. These may include:

Payment Service Providers

Information required to process and verify payments may be shared with authorised payment gateways and financial service providers.

Delivery and Logistics Partners

Your name, contact number, shipping address, and order-related information may be provided to courier, logistics, and delivery partners for fulfilment of your order.

Technology and Service Providers

We may use third-party providers for services such as website hosting, cloud infrastructure, database management, communications, email, analytics, security, and other technical services.

Government and Legal Authorities

We may disclose information when required to do so under applicable law, regulation, legal process, court order, or a lawful request from a competent authority.

We expect service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures and to use the information only for authorised purposes.

5. Data Security

We take reasonable and appropriate measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

Depending on the service involved, security measures may include encryption during transmission, access controls, authentication mechanisms, secure infrastructure, monitoring, and other technical and organisational safeguards.

Payment transactions are processed through authorised payment service providers using their applicable security and compliance measures.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.

These technologies may be used to:

Keep you signed in
Remember items in your shopping cart
Remember selected preferences
Understand how visitors use our website
Improve website performance and functionality
Support security and fraud prevention

You may control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

Where required, non-essential cookies or similar technologies will be used in accordance with applicable requirements and your choices.

7. Your Privacy Rights

Subject to applicable law and any conditions or limitations prescribed by law, you may have rights relating to the personal information we hold about you.

These may include:

Access: Request information about the personal data we hold about you.

Correction: Request correction or updating of inaccurate or incomplete information.

Deletion: Request deletion of personal information where permitted, subject to information that we are required or permitted to retain under applicable law.

Withdrawal of Consent: Where processing is based on your consent, you may withdraw that consent.

Grievance Redressal: Raise a privacy-related concern or complaint with us through the appropriate channel.

Certain information may need to be retained to meet legal, tax, accounting, security, dispute-resolution, or other legitimate requirements.

For privacy-related requests, please contact us using the details provided in the Contact Us section.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements.

Certain records, including invoices, financial records, and transaction information, may be retained for the period required under applicable Indian laws and regulations.

When personal information is no longer required, we may securely delete it or take appropriate steps to make it no longer personally identifiable, subject to applicable legal requirements.

9. Children's Privacy

Our website and services are intended for individuals who are legally able to use online shopping services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

10. Third-Party Services and Websites

Our website may contain links to or integrations with third-party websites, payment services, social media platforms, logistics providers, or other external services.

The privacy practices of those third parties are governed by their own privacy policies and terms. We recommend reviewing their policies before providing personal information through their services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, technology, or applicable legal and regulatory requirements.

Any updated version will be published on this page along with the revised Last Updated date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

12. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy-related request, or have a concern regarding the handling of your personal information, please contact us through our Contact Us page.

We will review and respond to privacy-related requests within the time period applicable under relevant law and based on the nature of the request.

MOTHERLOOMS – C.S TEXTamil Nadu, India

Contact: cs.tex2019@gmail.com
Phone: 9791365364
Website: www.motherlooms.com

Shop by Category

Women

Shop by Category

Women