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C.S TEX
Last updated: 3 September 2026
Privacy Policy
At MOTHERLOOMS, we respect your privacy and are committed to protecting the personal information you provide when you visit or use our website. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.
By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.
We may collect information that you provide directly to us when you create an account, place an order, contact us, or use our website.
This may include:
When you place an order, we may collect information required to process and deliver it, including:
Payments are processed through authorised third-party payment service providers. Depending on the payment method used, the payment provider may collect and process your payment information.
We do not intend to store complete card information such as your full card number, CVV, or other sensitive payment credentials on our servers.
If you contact us through our website, email, telephone, WhatsApp, or other available channels, we may retain the information necessary to respond to your enquiry, provide support, or maintain records of the communication.
When you use our website, certain technical information may be collected automatically, including:
This information helps us maintain website security, understand website usage, and improve our services.
We use the information collected for legitimate business and service-related purposes, including:
We may also use information where necessary to protect our business, customers, website, and legal rights.
From time to time, we may send information about new collections, offers, products, or other updates that may be relevant to you.
Where consent is required, we will obtain it before sending promotional communications. You may withdraw your consent or opt out of marketing communications at any time.
Please note that opting out of promotional communications will not prevent us from sending essential messages relating to your orders, payments, deliveries, returns, or other transactions.
We do not sell or rent your personal information.
We may share relevant information with trusted service providers where it is necessary to operate our business and provide services to you. These may include:
Information required to process and verify payments may be shared with authorised payment gateways and financial service providers.
Your name, contact number, shipping address, and order-related information may be provided to courier, logistics, and delivery partners for fulfilment of your order.
We may use third-party providers for services such as website hosting, cloud infrastructure, database management, communications, email, analytics, security, and other technical services.
We may disclose information when required to do so under applicable law, regulation, legal process, court order, or a lawful request from a competent authority.
We expect service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures and to use the information only for authorised purposes.
We take reasonable and appropriate measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.
Depending on the service involved, security measures may include encryption during transmission, access controls, authentication mechanisms, secure infrastructure, monitoring, and other technical and organisational safeguards.
Payment transactions are processed through authorised payment service providers using their applicable security and compliance measures.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.
Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.
These technologies may be used to:
You may control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
Where required, non-essential cookies or similar technologies will be used in accordance with applicable requirements and your choices.
Subject to applicable law and any conditions or limitations prescribed by law, you may have rights relating to the personal information we hold about you.
These may include:
Access: Request information about the personal data we hold about you.
Correction: Request correction or updating of inaccurate or incomplete information.
Deletion: Request deletion of personal information where permitted, subject to information that we are required or permitted to retain under applicable law.
Withdrawal of Consent: Where processing is based on your consent, you may withdraw that consent.
Grievance Redressal: Raise a privacy-related concern or complaint with us through the appropriate channel.
Certain information may need to be retained to meet legal, tax, accounting, security, dispute-resolution, or other legitimate requirements.
For privacy-related requests, please contact us using the details provided in the Contact Us section.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements.
Certain records, including invoices, financial records, and transaction information, may be retained for the period required under applicable Indian laws and regulations.
When personal information is no longer required, we may securely delete it or take appropriate steps to make it no longer personally identifiable, subject to applicable legal requirements.
Our website and services are intended for individuals who are legally able to use online shopping services.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
Our website may contain links to or integrations with third-party websites, payment services, social media platforms, logistics providers, or other external services.
The privacy practices of those third parties are governed by their own privacy policies and terms. We recommend reviewing their policies before providing personal information through their services.
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, technology, or applicable legal and regulatory requirements.
Any updated version will be published on this page along with the revised Last Updated date.
We encourage you to review this page periodically to stay informed about how we handle personal information.
If you have questions about this Privacy Policy, wish to make a privacy-related request, or have a concern regarding the handling of your personal information, please contact us through our Contact Us page.
We will review and respond to privacy-related requests within the time period applicable under relevant law and based on the nature of the request.
Contact: cs.tex2019@gmail.com
Phone: 9791365364
Website: www.motherlooms.com
For any questions about this Privacy Policy, your personal data, or to raise a grievance, contact C.S TEX at cs.tex2019@gmail.com. We'll respond as soon as we can.